Welcome to Arrive Carepoint User Center!
Customers are our top priority and the lifeline of our organization. We consistently operate with our customers’ best interests in mind and offer professional assistance - through online self-service options, world-class phone support, and a network of business partners, certified consultants, and authorized training centers. ARRIVE CarePoint™ is backed up by support and services teams that deliver an innovative advisory approach to help ARRIVE customers better utilize and derive more value from ARRIVE solutions. In addition to answering questions and resolving technical concerns, ARRIVE proactively offers valuable advice on using ARRIVE solutions to their fullest potential- helping customers realize a higher return on investment by:
- Gaining greater insight into business activities.
- Operating business more effectively by maximizing the capabilities of ARRIVE solutions to improve business processes.
- Improving business efficiency by leveraging ARRIVE solutions to reduce the time, resources, effort, and cost of operations.
Arrive CarePoint provides customers with access to a variety of valuable services, such as: CarePoint Foundation Service Support (CFSS), Advanced Support Action Program (ASAP) along with standard limited warranty programs.
Features and Benefits
Arrive CarePoint is essential to keeping your business functions available, secure, and operating at peak performance. Arrive CarePoint offers:
- Extended warranty options for both hardware and software that allow you access to support throughout the equipment life cycle- for a longer period of time, even if you keep your equipment in service beyond Arrive’s standard hardware warranty period.
- Advance hardware replacement option that expedites replacement parts or products to help minimize operation downtime.
- Application and software support for troubleshooting or resolving technical and non-technical issues that may be encountered during ARRIVE software installation or use.
- ARRIVE application and software installation, setup, and configuration
- Ongoing ARRIVE software updates and upgrades: within your licensed feature set, you get ongoing support for both minor and major ARRIVE software releases.
With Arrive CarePoint services, downtimes are reduced quickly with less business interruptions; flexible hardware coverage, and responsive, expert technical support from ARRIVE engineers who know the products best.