CFSS and ASAP
Arrive CarePoint Service and Support CFSS
Terms and Conditions
PLEASE REFERENCE THE RELEVANT SECTION ATTACHED TO VIEW THE TERMS AND CONDITIONS APPLICABLE TO THE SERVICE PACKAGE THAT YOU HAVE PURCHASED. YOUR ABILITY TO RECEIVE THE SERVICES WITHIN THE PACKAGE YOU HAVE PURCHASED IS CONDITIONAL UPON ACCEPTANCE OF THESE TERMS.
- CFSS-1 – CarePoint Foundation Service and Support (CFSS) for a duration of 12 months from date of purchase.
SLA = 12 Months - 8 x 5 x NBD
- CFU-2 – CarePoint Foundation Service and Support (CFSS) upgrade on initial purchase for a duration of 24 months from date of purchase.
SLA = 24 Months - 8 x 5 x NBD
- CFSS-2 – CarePoint Foundation Service and Support (CFSS); renewal extension for a duration of additional 12 months from date of purchase of CFSS-1
SLA = Total 24 Months - 8 x 5 x NBD
- CFSS-3 – CarePoint Foundation Service and Support (CFSS); renewal extension for a duration of additional 24 months from date of purchase of CFSS-1
SLA = Total 36 Months - 8 x 5 x NBD
Ver. CFSS -0101-17
I. CarePoint Foundation Service and Support (CFSS)
A. CFSS Service Calls and Hardware Service Terms and Conditions for
1. SERVICE TERM AND REGISTRATION.
CFSS services must be purchased within ninety (90) days of the purchase date of the Arrive product or additional product inspection fees may be required. CFSS Services are provided for twelve 12months initially or depending on the type of CFSS package bought (extended 24 or 36 months), starting the day of service plan purchase and subsequent online registration on Arrive CarePoint.Purchase of CFSS services extends the Standard End User License Agreement and Limited Hardware Warranty Ver. EULA-SLHW-1010-17 for the subscribed period at the same terms and conditions defined in the original warranty statement accompanied with your product. After the original services expire, you may purchase a renewal of this service contract from your reseller. These terms and conditions may be terminated by Arrive in the event any breach of terms has occurred based on this Agreement. Additionally, terms and conditions may also vary based on a change of product ownership.
2. SERVICES PROVIDED.
Arrive will provide access to our CarePoint Technical Assistance Center (CTAC) at http://carepoint.arrivesys.com, or email netsupport@arrivesys.com. CTAC will use best efforts to assist with product use, configuration and troubleshooting. Arrive will endeavor to respond within NBD (Next Business Day), Monday through Friday excluding scheduled local holidays (" Normal Business Hours-NBD" ).
- Arrive will use best efforts to provide an RMA number to ship the defective hardware by next business day.
- Guidelines on Return Material Authorization (RMA):
If a Hardware Product or one of its component parts does not function as warranted during the warranty period, and such non-conformance can be verified by Arrive; ARRIVE, at its election, will provide either return and replacement service or replacement with a refurbished part/unit for the Hardware Product under the type of warranty service ARRIVE designates for that Hardware Product. A defective Hardware Product or one of its component parts may only be returned to ARRIVE upon ARRIVE’s prior written approval. All material returned to ARRIVE must be accompanied by a Return Material Authorization (RMA) number. This number is necessary so that the factory can ensure proper tracking and handling of returned material. If you do not have an RMA number, ARRIVE reserves the right to refuse receipt of returned units.
- By eMail (Global) : Open a Service Request for an RMA number (done by You- a registered user, or your local Arrive Certified Solution Provider) at Arrive’s CarePoint Technical Assistance Center (“CTAC”) : http://carepoint.arrivesys.com.
- Click on CTAC and create a new Service Request by choosing “Request for RMA Number”.
- You will receive your RMA number by email.
- Return the unit to your local Arrive Certified Solution Provider or Approved Partner together with the RMA number as reference.
Transportation costs, if any, incurred in connection with the return of a defective Hardware Product to ARRIVE shall be borne by You. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to You by ARRIVE shall be borne by ARRIVE; provided, however, that if ARRIVE determines, in its sole discretion, that the allegedly defective item is not covered by the terms and conditions of the warranty or that a warranty claim is made after the warranty period, the cost of the repair by ARRIVE, including all shipping expenses, shall be reimbursed by You.
- Arrive will use best efforts to provide solutions to submitted software problems. Arrive will support each software release for thirty-six (36) months from the date of first commercial shipment of that release.
- Arrive will provide access to Arrive CarePoint, which will also provide you with new releases of software and/or documentation on-line.
- CFSS does not provide advance hardware replacement. This is covered by a separate expedited program called CarePoint Advanced Support Action Program (ASAP) - Advance Hardware Replacement Warranty.
- Repaired or replaced hardware will be shipped by Arrive on a best effort basis. This will normally occur within ten (10) business days of receipt of authorized RMA.
3. SERVICE RESTRICTIONS.
To receive services, the following conditions must be maintained:
- A separate support fee must be paid for each product receiving support.
- CFSS service is not available in certain countries. Arrive reserves the right to accept or deny requests for service (including shipment of hardware) in countries that are not supported.
- All necessary Customs requirements must be met for the importation of the hardware returns, including (i) payment of import duties, taxes, and fees (including storage) where applicable and (ii) securing any import documentation required (i.e. import permits, licenses) before requesting a hardware replacement.
- Current software releases may be required prior to receiving support by Arrive. An updated software release may require a hardware upgrade at an additional cost to owner.
- Owner must provide reasonable access to the product through the Internet or a modem in order for Arrive to attempt problem resolution through remote access.
- When Arrive ships repaired or replacement hardware, you are responsible for identifying any damage in transit.
- When you ship products back to Arrive, you must comply with the return shipment instructions provided in this document.
4. SUPPORT ENTITLEMENT.
Arrive will provide support on a product only if appropriate support fees have been paid in full for each product and they have fully registered with Arrive including the correct product serial number. Products that do not meet stated terms and conditions may receive limited support accordingly. Arrive reserves the right, upon reasonable advance notice, to perform an audit of your products and records. If Arrive reasonably determines that unauthorized support is occurring, support charges may be applied well as, without limitation, legal fees, audit fees and an interest rate of one and a half percent (1 ½%) per month, calculated from the date on which unauthorized support was first received. Interest may be compounded on each monthly anniversary of that date.
5. SERVICES EXCLUDED.
- Any customization, installation of software or any site visits.
- Support or replacement of product that is altered, modified, mishandled, destroyed, damaged by natural causes or damaged due to negligence, willful act or omission by you or use other than that specified in the Arrive-supplied documentation, or resolution of software or hardware problems resulting from third party products or causes beyond Arrive' s control.
- Services for non-Arrive software installed on any Arrive product.
- Any hardware upgrade required to run new or updated software.
6. SOFTWARE LICENSE.
Any software downloaded from ACP is licensed under the same terms and conditions as the Software License that comes with the product purchased (such terms are also available on ACP). Downloaded software will be licensed only on hardware registered to receive support.
B. Software Application Support (SAS) and Software Application Support plus Upgrades (SASU) Services Terms and Conditions.
1. SERVICE TERM AND REGISTRATION.
SAS and SASU services are included with the purchase of CFSS. Services are provided concurrently for the CFSS period purchased, starting the day of purchase of the required CFSS and subsequent online registration on Arrive CarePoint (" ACP "). After original services have expired, you may purchase a renewal of this service contract from your reseller. This may be terminated by Arrive in the event that any terms of this agreement have been breached or if there has been a change in ownership
2. SERVICES PROVIDED.
Arrive will provide access to our CarePoint Technical Assistance Center (CTAC) at http://carepoint.arrivesys.com for product assistance, configuration and troubleshooting, during normal business hours Monday thru Friday, Arrive will use reasonable efforts to respond within next business day from the intimation of request, Monday through Friday excluding scheduled local holidays ("Normal Business Hours-NBD")
- Arrive will use best efforts to generate solutions for software problems. Arrive will support each software release for thirty-six (36) months from the date of first commercial shipment of that release.
- Arrive will provide access to our web page, ACP, which provides new releases of software and/or documentation online.
- For SAS services, Arrive will provide software bug fixes and minor upgrades via download from ACP (as available), and via express transportation (freight and insurance charges included).
- For SASU services Arrive will provide software bug fixes, minor and major upgrades via download from ACP (as available), and via express transportation (freight and insurance charges included).
3. SERVICE RESTRICTIONS.
In order to receive services, you must observe the following conditions:
- You must pay a separate support fee for each product needing support.
- You must comply with any Customs requirements necessary for importation and any updates shipped via express transportation, including: (i) payment of import duties, taxes, fees where applicable and (ii) securing any import documentation required (i.e. import permits, licenses).
- You may be required to use a more current release of the software by Arrive in order to receive proper support. A more current release of software may require a hardware upgrade at additional cost.
- Reasonable access must be provided to the product via the Internet or network, so Arrive may attempt to correct problems using remote access.
4. SUPPORT ENTITLEMENT.
You may receive product support only if you have paid a separate support fee for such product and have registered each product’s serial number with Arrive. If there are any indications that support is being received for products which do not meet the above requirements Arrive reserves the right, upon reasonable advance notice, to perform an audit on products and their records. If Arrive reasonably determines that unauthorized support is occurring, additional charges may be applied for support, and without limitation, legal fees, audit fees and interest at the rate of one and a half percent (1½%) per month. This will be calculated from the date on which unauthorized support was first received and compounded on each monthly anniversary of that date.
5. SERVICES EXCLUDED.
Any customization or installation of software, or required site visits.
- Support or replacement of product that has been altered, modified, mishandled, destroyed, damaged by natural causes, damaged due to a negligent or willful act, or by omission or use other than that specified by the Arrive-supplied documentation, or resolution of software or hardware problems resulting from third party products or causes beyond Arrive' s control.
- Services for non-Arrive software installed on any Arrive product.
- Any hardware upgrade required to run new or updated software.
6. SOFTWARE LICENSE.
Any software downloaded from Arrive CarePoint is licensed under the same terms and conditions as the Software License that is provided with the product purchased (such terms are also available on Arrive CarePoint). You are licensed to use downloaded software only on hardware registered to receive support.
C. Miscellaneous
1. WARRANTY.
All services provided by Arrive will be performed with reasonable skill and care as specified in these terms and conditions. All other express or implied terms, conditions or warranties including, without limitations, implied terms as to fitness for a particular purpose or satisfactory quality are excluded. Arrive must be promptly notified of any claimed warranty breach and your sole and exclusive remedy for any such breach shall be at Arrive' s sole discretion and any continued performance of relevant services or reimbursement of that portion of the fees paid in relation to such services.
2. LIMITATION OF LIABILITY.
Except as provided at Clause 4 below, Arrive' s and its suppliers' total liability in connection with this service contract during the twelve month period , whether in contract, tort (including negligence) or otherwise, is limited to the amount paid for the services during that period. Under no condition shall Arrive or its suppliers be liable for incidental, consequential, indirect or special damages of any kind or for loss of business profits, income or data.
3. ARRIVE WRITTEN ASSURANCE.
You hereby acknowledge that the Services, deliverables and technology or direct products thereof (hereafter referred to as Products and Technology), supplied by Arrive under these Terms and Conditions are subject to export controls under the laws and regulations of the United States (U.S.). [MM1] You agree to comply with such laws and regulations governing use, export, re-export, and transfer of Arrive Products and Technology and will obtain all required U.S. and local authorizations, [MM2] permits, or licenses. It is agreed that such information and assistance as may reasonably be required by either party in connection with securing such authorizations or licenses, and to take timely action to obtain all required support documents. You agree to maintain a record of exports, re-exports, and transfers of the Products and Technology according to U.S. and local laws.
4. Nothing in these terms and conditions shall exclude or restrict Arrive’s and its suppliers' liability for the tort of deceit or for personal injury or death caused by their negligence.
5. ENTIRE AGREEMENT.
This agreement, registration guidelines and terms and conditions provided in the service contract contain all the terms between both parties regarding subject matter. These supersede any prior agreement, understanding or arrangement, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations whether by Arrive or by an Arrive reseller prior to your purchase of Arrive services except as expressly stated within this agreement. You shall not have any remedy regarding untrue statements made and upon which were made entering into this service contract (unless such untrue statement was made fraudulently) and your only remedies shall be for breach of contract as provided here.
6. SEVERABILITY.
In the event that any of the terms of this service contract become or are declared to be illegal or otherwise unenforceable by a court of competent jurisdiction, such terms shall be null and void. All remaining terms shall remain in full force and effect.
7. ARRIVE TERMS AND CONDITIONS.
The individual acknowledges that he/she is an authorized representative of the company/organization registered with Arrive and has read and agrees to Arrive’s services terms and conditions. These terms are governed by US law and the parties submit to the exclusive jurisdiction of the Delaware Courts.
-END-
Ver. CFSS -0101-17
Arrive CarePoint Advanced Support Action Program (ASAP)
Terms and Conditions
PLEASE REFERENCE THE RELEVANT SECTION ATTACHED TO VIEW THE TERMS AND CONDITIONS APPLICABLE TO THE SERVICE PACKAGE THAT YOU HAVE PURCHASED. YOUR ABILITY TO RECEIVE THE SERVICES WITHIN THE PACKAGE YOU HAVE PURCHASED IS CONDITIONAL UPON ACCEPTANCE OF THESE TERMS.
ASAP- CarePoint Advanced Support Action Program (ASAP) - Advanced Hardware Replacement Warranty.
SLA = 12 Months - 8 x 5 x NBD
Arrive CarePoint Advanced Support Action Program (ASAP) is an optional service to expedite hardware replacement. ARRIVE products are designed and manufactured with high quality components to provide excellent reliability. For additional protection, Arrive CarePoint ASAP offers an advanced replacement plan for customers who want to minimize the amount of time when seeking service without an ARRIVE unit. With Arrive CarePoint ASAP in place, ARRIVE1 will ship you a replacement unit in advance, without you having to send ARRIVE your existing ARRIVE appliance. Our advanced replacement program is a great option for any customer seeking to minimize downtime.
Arrive CarePointAdvanced Support Action Program (ASAP) Benefits:
- Your ARRIVE appliance is covered directly by the manufacturer.
- Free shipping - Arrive CarePoint ASAP will provide prepaid two-way shipping (For US, Canada, South Africa, and India only).
- Fast processing - the replacement unit will be shipped within 48 hours.
- Worry and problem free process.
- Arrive CarePoint ASAP can only be purchased within 90 days of the initial unit purchase date.
A. Terms and Conditions
1. SERVICE TERM AND REGISTRATION.
ASAP services must be purchased within ninety (90) days of the purchase of the Arrive product they apply to, or a product inspection fee may be required. The services are provided for twelve (12) months, starting the day of purchase and completion of online registration on Arrive CarePoint ("ACP"). After the original services expire, a service renewal contract may be purchased from your reseller. These terms may be terminated by Arrive in the event that any terms of this Agreement have been breached or a change of ownership has taken place.
2. SERVICES PROVIDED.
Arrive will provide access to our CarePoint Technical Assistance Center (CTAC) at http://carepoint.arrivesys.com for one incident or, if this incident is necessary, inform CTAC via netsupport@arrivesys.com, and request hardware replacement during normal business hours, Monday thru Friday. Arrive will use best efforts to respond to within Next Business Day (NBD) for all calls received between 8:30 a.m. to 5:00 p.m., Monday through Friday excluding scheduled local holidays.
Advanced Support Action Program Service Coverage
Description
Advanced Support Action Program (ASAP) is a Service that entitles the client to receive advance replacement of the hardware product prior to ARRIVE receiving the faulty item. Hardware will be shipped next business day after determination and identification of product failure from ARRIVE to client's site upon request. Within two calendar weeks (14 calendar days) of the issuance of a Return Material Authorization (RMA) or Service Repair Order (SRO), the client must return the inoperable unit or sub-assembly to ARRIVE.
- If during the advanced replacement service period the product fails, an identical or equivalent replacement unit will be shipped to the customer.
- 2-way Delivery Cost: ARRIVE will pre-pay shipping cost both ways.
- Arrive CarePoint ASAP is available within limited countries. Please check with your local distributor regarding the program’s availability in your area.
- Arrive CarePoint ASAP is available
Service Policy
- The replacement unit will be shipped to the customer after the following three conditions have been fulfilled:
- The unit has been identified as a defective unit by an Arrive CarePoint support engineer, and the advanced replacement RMA number has been issued.
- The original guarantee of the replacement unit has been provided by the customer. Arrive requires a customer credit card authorization form on file before a replacement unit can be shipped out.
- The address information has been confirmed by the customer.
- The replacement unit will be shipped using standard 3-day express or an equivalent level of service.
- The replacement unit will be an identical unit or an upgraded unit if an identical unit is not available. The replacement could be a brand new or a reconditioned unit according to Arrive CarePoint’s service team’s assessment and recommendation.
- ASAP only covers those defects already covered by the Arrive manufacturer warranty- consumables such as lamps, batteries, cable, mount kits, rail kits, and accessories, etc. are not normally covered (see Part I Section 1 b of the Ver. SLWH-P 0101-17)
- The replacement unit will be registered and covered in this program automatically until the original unit coverage period expires.
- If there is only a component failure such as a power unit or fan module, Arrive will ship the components for replacement only.
Customer / Reseller Responsibility
- Customer/ reseller must provide the necessary help to an ARRIVE support engineer to determine whether the unit is failed or not.
- Customer must provide full details in the Arrive CarePoint ASAP RMA request to minimize processing time. Information such as the defective unit’s model name/number, unit serial number, shipping address, contact person, phone number, email address, defective unit problem description, etc. must be provided as required.
- Customer must complete and return to Arrive a valid Credit Card Authorization form to guarantee that the defective unit is returned.
- Customer must return the defective units within five (5) business days following receipt of the replacement units. This is based on the unit receipt date at customer site and courier pick up date.
- Customer must ship the defective unit back to Arrive in the packaging provided with the replacement unit. If the packaging is damaged during shipping, customer must provide their own proper packaging to ensure safe return shipment to Arrive.
- It is a customer's responsibility to remove all old shipping waybills, air shipping labels etc. from the original packaging and affix a new shipping label and waybill provided by Arrive on the outside of the box. Failure to do so will mean any extra shipping costs incurred or lost units will be charged to the customer's credit card or account.
- Customer must return all components and accessories related to the defective unit to Arrive.
Customer Induced Damage (CID) Unit
If any defect in the products or part were caused by misuse, neglect, accident, abuse, improper repair, alteration or modification by the Customer, or any act in violation of the original selling conditions of the product by manufacturer, the product is considered to be a Customer Induced Damage Unit (CID). Since the warranty has been voided by the Customer's actions, an advanced replacement service cannot be applied, and the Customer's account or credit card will be charged the MSRP value of the replacement product shipped, and the Customer's original warranty will be reinstated.
Delayed Return
If the customer fails to return the unit within fourteen (14) ) calendar days after receiving the replacement units, Arrive will charge the customer's credit card up to the value of the unit’s MSRP. This charge is not refundable unless the customer can provide Proof of Delivery (POD) that indicates the customer did return the unit on time.
Missing Components
If the customer fails to return the complete unit to Arrive, the customer will be notified to ship the missing parts to Arrive at the customer's cost within five (5) business days. Failure to do so will permit Arrive to charge the cost of missing part(s) to the customer's account or credit card. This charge is not refundable for delayed returns.
Courier Lost or Damaged
It is Arrive’s responsibility to make a compensation claim to the courier if the replacement unit is damaged or lost by the courier, and to ship another replacement to the customer. It is the customer's responsibility to make a compensation claim to the courier if the returned unit is damaged or lost by courier. The full price of the unit will be charged to the customer's account or credit card.
TERMS AND CONDITIONS
- The Arrive CarePoint ASAP should be purchased within 90 days of an Arrive product purchase date. The start date of the program will be based on the product purchase date.
- Customer must use the shipping label provided by Arrive CarePoint support staff. Arrive is not responsible for any shipping costs incurred by the Customer using other means of shipping.
- Arrive ships via UPS Express or an equivalent Express Service for replacements. You can refer to the UPS www.ups.com website for delivery time from the Arrive warehouse to the destination.
- P.O. Box addresses are NOT accepted for Advanced Replacement Service delivery by UPS or other couriers. The customer must provide Arrive with a physical address.
- Arrive’s sole liability, and the exclusive remedy, for any acknowledged defect(s) shall be the repair or replacement of the product in question.
- Arrive does not offer refunds, credits or upgrades.
- Arrive shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages or lost data.
- The Arrive CarePoint ASAP is available only to the original purchaser.
Five Steps to Arrive CarePoint Advanced Support Action Program (ASAP)
1 |
Contact an Arrive distribution partner or reseller in your area via email or phone for technical assistance and problem diagnostic of Arrive products: Global Arrive CarePoint ASAP Request Email : netsupport@arrivesys.com |
2 |
If the problem is determined as hardware failure2 by ARRIVE, Customer may proceed to request an Advanced Replacement Service online at carepoint.arrivesys.com or through an Arrive representative. |
3 |
Fill out the CarePoint ASAP Request Agreement Form as provided online or by representative. All required details including Product Information, Applicant & Shipping Information, Billing Information and Credit Card Information must be filled in correctly and signed. |
4 |
Send the complete ASAP Request Agreement Form to Arrive via Email. Arrive will issue an RMA number after acknowledging the receipt of ASAP Request Agreement Form from Customer. |
5 |
Return the original defective product to Arrive within 14 calendar days from the date replacement product was received. |
3. SERVICES RESTRICTIONS.
In order to receive services, the following conditions must be observed:
a. A separate support fee must be paid for each product receiving support.
b. ASAP service is not available in certain countries. Arrive reserves the right to refuse requests for service (including shipment of hardware) in such countries.
c. All Customs requirements necessary for importation of the hardware return, including (i) payment of import duties, taxes, and fees (including storage) where applicable and (ii) securing any import documentation required (i.e., import permits, licenses) must be met before requesting a hardware replacement.
d. A more current release of software may be required for Arrive to be able to provide support. A more current release of software may require a hardware upgrade at additional cost.
e. Reasonable access must be provided to the product through the Internet or modem so Arrive may attempt to correct problems through remote access.
f. When Arrive ships replacement hardware, you are responsible for identifying any damage in transit.
g. When products are returned back to Arrive, all return shipment instructions provided in the replacement document must be complied with.
4. SUPPORT ENTITLEMENT.
Product support may be provided only if a separate support fee has been paid for each product registered with Arrive. Registration must include product serial number. If support is being provided on products that do not met the above requirements, Arrive reserves the right, upon advanced notice, to perform an audit of products and records. If Arrive determines that unauthorized support is occurring, charges may be applied for the required support, without limitation, legal fees and audit fees and interest at the rate of one and a half percent (1½% ) per month, calculated from the date on which unauthorized support was first received and compounded on each monthly anniversary of that date.
5. SERVICES EXCLUDED.
a. Any customization or installation of software embedded within an Arrive hardware, or any site visits.
b. Support or replacement of product that is altered, modified, mishandled, destroyed, damaged by natural causes or damaged due to a negligent or willful act or omission or use other than as specified in the Arrive-supplied documentation, or resolution of software or hardware problems resulting from third party products or causes beyond Arrive' s control.
c. Services for non-Arrive software installed on any Arrive hardware product.
d. Any hardware upgrade required to run new or updated software.
6. SOFTWARE LICENSE.
Any software downloaded from Arrive CarePoint portal is licensed under the same terms and conditions as the Software License that comes with the product you purchased (such terms are also available on Arrive CarePoint). You are licensed to use downloaded software only on hardware registered to receive support.
7. WARRANTY.
All services provided by Arrive will be performed with reasonable skill and care. All specified terms and conditions, all other express or implied terms, conditions or warranties including, without limitations, implied terms as to fitness for a particular purpose or satisfactory quality are excluded. Arrive must be notified promptly of any claimed breach of warranty and the sole and exclusive remedy for any such breach shall be, at Arrive' s sole discretion. Relevant remedy services or reimbursement of that portion of the fees paid in relation to such services.
8. LIMITATION OF LIABILITY.
Except as provided at Clause 10 below, Arrive and its suppliers' total liability arising out of or in connection with this service contract during the twelve month period whether in contract, tort (including negligence) or otherwise, is limited to the amount paid for the services in relation to that period. In no event shall Arrive or its suppliers be liable for incidental, consequential, indirect or special damages of any nature or for loss of business profits, income or data.
9. ARRIVE WRITTEN ASSURANCE.
It is hereby acknowledged that Services, deliverables and technology or direct products thereof (hereafter referred to as Products and Technology), supplied by Arrive under these Terms are subject to export controls under the laws and regulations of the United States (U.S.). You agree to comply with such laws and regulations governing use, export, re-export, and transfer of Arrive Products and Technology and will obtain all required U.S. and local authorizations, permits, or licenses; refer to http://arrivesys.com/export . Arrive and the party each agrees to provide the other such information and assistance as may reasonably be required by the other in connection with securing such authorizations or licenses, and to take timely action to obtain all required support documents. It is agreed that there must be proper maintenance of records related to exports, re-exports, and transfers of the Products and Technology according to U.S. and local laws.
10. Nothing in these terms and conditions shall exclude or restrict Arrive’s and its suppliers' liability for the tort of deceit or for personal injury or death caused by their negligence.
11. ENTIRE AGREEMENT
The contract letter, registration guidelines and terms and conditions provided with this service contract contain all the terms between you and Arrive regarding their subject matter and supersede any prior agreement, understanding or arrangement, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations whether by Arrive or by an Arrive reseller prior to your purchase of Arrive services except as expressly stated here. You shall not have any remedy in respect of any untrue statement made and upon which you relied in entering into this service contract (unless such untrue statement was made fraudulently) and your only remedies shall be for breach of contract as provided here.
12. SEVERABILITY.
In the event that any of the terms of this service contract become or are declared to be illegal or otherwise unenforceable by a court of proper jurisdiction, such terms shall be null and void. All remaining terms shall remain in full force and effect.
13. ARRIVE TERMS AND CONDITIONS.
The individual acknowledges that they are an authorized representative of the company/organization registered with Arrive and that they have read and agree to Arrives services terms and conditions. These terms are governed by US law and the parties submit to the exclusive jurisdiction of the Delaware Courts.
1 "Arrive" refers to Arrive as manufacturer or as represented by its Distribution or Reseller partner in a particular area as applicable.
2 Arrive will examine if the defect is caused by hardware or power related issues within 3 working days after the receipt of defective part from Customer. If CID (Customer Induced Damage) is found after inspection, Customer will be informed via email or phone within 1 working day. Once Customer agrees with the inspection result, an extra service fee; including Repair Charge and Shipping Charge, will be billed to Customer. If CID is determined not repairable, the price of that replacement product will be charged.
-END-
Ver. CFSS-ASAP-0101-17