Warranty
All ARRIVE products come with a complimentary standard hardware warranty, with coverage periods ranging from ninety days to twelve months. You can also purchase an extended warranty/service support under the CFSS program on select ARRIVE products to extend coverage to 12/24 (upgrade option)/36 months. Please note that extended warranty of 24 months (as an upgrade to standard warranty) may only be availed on initial purchase. The rest of the extended warranties may only be purchased within 90 days of the associated hardware product purchase from your ARRIVE solution provider or approved partner.
Product Warranty Coverage Summary:
Integrated Hardware and embedded software product family* | Standard Warranty | Extended Warranty coverage available for purchase |
---|---|---|
Arrive InfoPoint devices | 90 Days (see EULA-SLHW-0101-17) | Available under CFSS- additional 12/36 months coverage. 24 month coverage upgrade available only during initial purchase. Terms same as standard |
Arrive InfoPoint server device hardware | 90 Days (see EULA-SLHW-0101-17) | See associated Arrive InfoPoint Server software in the software section below |
Arrive MediaPoint processors and devices | 12 Months (see SLHW-P-0101-15) | Not Offered, If bundled with ControlPoint app, CFSS applies to the ControlPoint software app license only. |
Arrive FacePoint processors and room systems | 90 Days (see EULA-SLHW-0101-17) | Available under CFSS- additional 12/36 months coverage. 24 month coverage upgrade available only during initial purchase. Service Support includes bundled ControlPoint software app license. Terms same as standard. |
Arrive ControlPoint | 90 Days (see EULA-SLHW-0101-17) | Available under CFSS- additional 12/36 months coverage. 24 month coverage upgrade available only during initial purchase. Terms same as standard. |
Arrive OnePoint server device hardware | 90 Days (see EULA-SLHW-0101-17) | See associated Arrive OnePoint Server software support in the software section below |
Peripherals and other Accessory Options* | Standard Warranty | Extended Warranty Coverage |
Arrive AirPoint | 12 months (see SLHW-P-0101-17) | Not Offered |
Arrive EyePoint | 12 months (see SLHW-P-0101-15) | Not Offered |
Arrive ViewTrack | 12 months (see SLHW-P-0101-15) | Not Offered |
Arrive VoicePoint | 12 months (see SLHW-P-0101-15) | Not Offered |
Arrive TouchPoint | 90 days (see SLHW-P-0101-15) | Not Offered |
Optional accessories and peripherals such as wall mount kits,control bridge,control expansion ports | 12 months (see SLHW-P-0101-17) | Not Offered |
Software | Standard Service Support | Extended Service Support Coverage |
Arrive OnePoint Edgeless Media Server | Initial 12 months software service support (see EULA-SLHW-0101-17) under CFSS-1 purchased with each EMS license | CFSS- additional 12 /24/36 months coverage available. Renewed annually. Terms same as standard. |
Arrive InfoPoint Server | Initial 12 months software service support (see EULA-SLHW-0101-17) under CFSS-1 purchased with each InfoPoint unit | Available under CFSS- 12 /24/36 months coverage available. Renewed annually.Terms same as standard. |
Arrive InfoView Application | Initial 12 months software service support (see EULA-SLHW-0101-17) under CFSS-1 purchased with each InfoView license | Available under CFSS- 12 /24/36 months coverage available. Renewed annually.Terms same as standard. |
Arrive ControlPoint Application (If bought as individual license, not part of bundled package) | Initial 12 months software service support (see EULA-SLHW-0101-17) under CFSS-1 purchased with each ControlPoint license | Available under CFSS- 12 /24/36 months coverage available. Renewed annually.Terms same as standard. |
* Standard Limited Harware Warranty and EULA terms and conditions, and exclusions apply.
Related Resources:
ARRIVE CarePoint Foundation Service Support Terms and Conditions.
Expedite Hardware Replacement for your Product! See the Advanced Support Action Program.
Legal Disclaimer
ARRIVE makes every effort to ensure the accuracy of information provided by the Warranty Finder, but cannot guarantee accuracy. The information packet (if any) accompanying the ARRIVE product sets forth ARRIVE’s warranty obligations with respect to the hardware and software. All ARRIVE warranties are subject to and provided only on the terms and conditions set out in the ARRIVE STANDARD LIMITED HARDWARE WARRANTY FOR ARRIVE BRANDED SOFTWARE EMBEDDED PROCESSING EQUIPMENT (SLHW-1010-17) and ARRIVE STANDARD LIMITED HARDWARE WARRANTY FOR ARRIVE BRANDED PERIPHERALS (SLHW-P 0101-15).